Our technical support specialists are available Monday through Friday between 7:30am - 5:30pm PST, excluding holidays.
In order to receive technical support, please have the system model number, serial number, invoice number and details of the problems you are experiencing.
Our technical support department is responsible for providing technical support to customers and arranging appropriate warranty repair service (when necessary) for all SYNNEX/MiTAC products.
Our technical support department will make every effort to solve the problem over the phone with the customer's cooperation. If the problem can not be resolved over the phone then the appropriate type of service will be arranged for any product still under warranty.
After diagnosing the hardware problem, if the system includes an on-site contract and is under warranty, SYNNEX will dispatch on-site service to replace the defective part. If the product does not include on-site service coverage and is still under warranty, the SYNNEX customer service department will issue an RMA # for repair or replacement.
Warranty Note: If any problem is created by installing another vendor's hardware or software product into a MiTAC system after the system is delivered by SYNNEX, the added component is not covered by the standard MiTAC warranty. At our discretion, SYNNEX will repair or replace any defective part under warranty with product of equal or greater functionality. SYNNEX will not reimburse the reseller or end-user for any repairs made to a MiTAC system without prior authorization. Prior authorization will only be given to resellers who are part of the MiTAC Authorized Repair Reimbursement Program.